Managing Co-Workers and Difficult Customers
Become an Advocate for
Your Organization
Advance Through Professionalism
Emotional Intelligence:
Raising the Bar on Service
Revitalize Your Customer Experience Image
Phone Etiquette and Call Management
Center for Inner Quality
Phone: 440-877-9390
Learning session/keynote/Individual coaching
What message are you sending? What message are you receiving?
The body and face send 'silent messages' that pack a wallop by telling us what our customers want. Identify clusters of body signals to proactively anticipate how to serve customers better and enhance customer services experiences.
Command your body language to send positive signals. Read customers to anticipate how to serve them better.
Other Programs |
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Leadership |
Customer Service |
Emotional Intelligence |
Team Building |
Communication |
Speaking/Conversation Skills |
Change and Resiliency |
Wellness and Spirit at Work |