Communication Savvy

Format

Learning session series or stand alone programming

Did you ever feel that people don't seem to hear your message or understand what you mean? Have you experienced situations where words and intentions got twisted around and assumptions were different from what really happened?

You may select any one module as a stand alone program or combine others to create a program or a communication series.

Lauren will help staff address these challenges.

Challenge #1:

Avoid taking things personally.

Inventory your personal communication style.
Identify your strengths and opportunities for improvement.
Explore specific actions you can take to better adapt your style to others so you can increase your influence and impact.

Challenge # 2:

Stop “walking on eggshells” around difficult people.

Inventory your assertiveness.
Identify passive, aggressive and passive-resistance behavior.
Explore and practice assertive techniques to enable you to avoid knee jerk reactions, snide digs, pushy-insistents and passive-resistants.

Challenge #3:

Distinguish feedback from criticism.

Inventory your ability to give and accept feedback.
Learn three feedback formulas: to encourage positive behavior, to improve behavior and to proactively ask others for feedback on what you can do differently.
Explore tips on how to accept and give feedback.

Challenge #4

Manage Negative People

Identify 5 causes of workplace negativity.
Explore your hot buttons that cause you to react negatively.
Examine 8 types of negators and learn mechanisms to manage gossip, finger pointing, naysayers, whiners, complainers and more.
Strategize a plan of how to deal with the major negator in your life by using guided questions from an action planner.

Learning outcome:

Strengthen communication skills and enhance productive relationships.

Other Programs
Leadership	Customer Service	Emotional Intelligence
Team Building	Communication	Speaking/Conversation Skills
Change and Resiliency	Wellness and Spirit at Work

Made me excited to go back to work and my life, to work on my attitude to change!

Lauren Burnett